商務(wù)公關(guān):貨品問(wèn)題
[ 2007-08-09 09:17 ]
如果商品、價(jià)格、交貨期、服務(wù)及其他方面出現(xiàn)問(wèn)題時(shí),必須應(yīng)客戶的需要及時(shí)予以解決;對(duì)于索賠,無(wú)論大小,應(yīng)慎重處理。
A: I want to see the one responsible for selling typewriters.
我想見(jiàn)負(fù)責(zé)銷售打字機(jī)的人。
B: My name is Wang. I'm the Sales Manager of this company.
我姓王,是本公司銷售部的經(jīng)理。
A: Well, look here, Mr. Wang. Six new typewriters were delivered to my college yesterday afternoon and only three of them work properly.
那好,王先生你看,昨天下午送到我們學(xué)院的6臺(tái)打字機(jī),只有3臺(tái)是好的。
B: Oh, I'm sorry about that.
噢,真抱歉。
A: What are you going to do about it?
這件事你們?cè)趺刺幚恚?/p>
B: Well, I'll send a mechanic to repair them immediately.
我會(huì)馬上派修理工上門修理。
A: Good, and I hope you'll make sure that it doesn't happen again.
好吧,我希望你保證以后不再發(fā)生類似事件。
B: I'll certainly look into that.
我一定查清楚這件事。
A: Thank you, Mr. Wang. Goodbye.
謝謝,王先生。再見(jiàn)。
B: Goodbye.
再見(jiàn)。
(來(lái)源:競(jìng)學(xué)網(wǎng) 英語(yǔ)點(diǎn)津 Annabel 編輯)
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